Technology Assistance

The reference staff is happy to assist you in the use of our homepage and online catalog, and to offer basic instruction in the use of sites directly linked to our homepage. Because of the many applications available via the public computers and the internet, library staff may not be familiar with the specific programs, websites, or portable devices you wish to use, and therefore may only be able to provide limited assistance with their use. Library staff may assist with the use of websites, but are not permitted to:

• enter personal information, including credit card information.
• place online orders for individuals.
• perform online shopping for individuals.

Library staff cannot type documents for individuals; staff cannot install or configure hardware or software on laptops or other devices.

Computer Instruction

The Library is not offering computer classes or one-on-one computer instruction at this time. Over the summer we will be evaluating the best way to provide this service. The library has instructional materials on many aspects of computers and technology; if you need help with a topic not listed, please call us at 440.255.8811 or email us at askalibrarian@mentorpl.org and we will be glad to find the items best suited to your needs.