Change to our Refund Policy

The Mentor Public Library Board of Trustees has revised the library’s policy, so the library will no longer offer refunds on items that were lost and paid for, effective March 1.

This means if a patron loses a library item, pays for it, and later finds it, they will keep the paid-for item and not be eligible for a refund. The process of issuing a refund is complicated, time-consuming, and has an expense to it.

We do not want to create an inconvenience, but we need to be responsible with our limited funding.

We encourage you – before you pay for a lost library item – search thoroughly for it. If an item is lost or you believe that you returned it, please call us to discuss options. We can search the library for it and renew the item for you when possible.

Thank you for understanding. It remains, as always, a pleasure and privilege to serve our community.

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